Salesforce Certified Service Cloud Consultant

at Certstaffix Training - Laurel

(123)
Course Details
Price:
$1,895 4 seats left
Start Date:

Mon, Dec 21, 10:00am - Dec 23, 5:00pm Eastern Time (3 sessions)

Next start dates (1)

Location:
Laurel, Downtown, Washington, D.C.
14502 Greenview Dr Ste 300A
Near Laurel Bowie Rd
Laurel, Maryland 20708
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Purchase Options
Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 3

Flexible Reschedule Policy: This provider has flexible, free rescheduling for any-in person workshop. Please see the cancellation policy for more details

What you'll learn in this project management software training:

A student in this class will learn how to be a Salesforce Service Cloud Consultant. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices. 

The topics covered in this class are, but not limited to: 
  • Software Development Lifecycles
  • Project management strategies
  • The Force.com architecture
  • The model
  • View
  • Controller design pattern
  • Typical customer service and call center goals
There is in depth coverage of system security topics such as: 
  • Users
  • Licenses
  • Profiles
  • Field Level Security
  • Permission Sets
  • Delegated Administration
  • Record Security
  • Organization Wide Defaults
  • Role Hierarchy & Roles
  • Sharing Rules
  • Account Teams
  • Case Teams
  • Queues
The object model related to customer service automation is thoroughly covered as well with sections on: 
  • Accounts
  • Contacts & Person Accounts
  • Cases
  • Assets
  • Solutions
  • Entitlements & Milestones
  • Knowledge
  • Chatter
Finally, topics concerning:
  • Service Cloud Console
  • CTI
  • IVR
  • WFM
  • Portals
  • Integration
  • Success metrics
  • Analytics
  • Best practices will be explored
Prerequisite
To ensure your success in this course, you should possess end-user skills such as creating and managing opportunities or have basic administrative experience such as setting up or managing the Sales Cloud® (Accounts, Contacts, opportunities, and so forth). 

You can obtain this level of skills and knowledge by taking the following course: 
  • Introduction to Salesforce.com for Sales Representatives (Classic or Lightning, depending on what your Company is using).
Headsets for free, Guaranteed to Run, Re-Takes for free (Up to 6 months), Interactive Classroom environment.

Registration Note: We can only accept students into our classes whose tuition is being paid by an employer or sponsoring organization. Self-paying individuals cannot enroll.


School Notes:

Important:
Courseware (if a course has a Courseware) will be shipped to the address provided two weeks before the class starts. Make sure that the additional info field is properly and correctly filled out to avoid Courseware being lost in transit. Please also note that P.O. Box addresses are not allowed.

Certstaffix Training offers instructor-led live training classes that can be taken from your home or work. We also have real physical locations where students can go and connect to class in a quiet office with a computer that we provide. Our instructors teach from a remote location while being able to interact with students as in a traditional classroom setting.

Instructors can view student progress and take control of their PC to provide direct assistance. Students can see the instructor's presentation as well as voice questions directly to the instructor and participate in class discussions.

Still have questions? Ask the community.

Refund Policy

Note: This provider has a temporary cancellation policy for COVID-19 related cancellations which is as follows: 

All of our classes are offered live online and any student with a computer and an internet connection can take class from their home or anywhere else they feel comfortable. For customers who are concerned about COVID-19 with regard to attending classes from one of our computer labs, please know that you can switch to attend from home up to the day before class. We just ask that you notify us so we can send them class connection information and inform the center staff that they won’t be coming in for class. 

With regard to our computer labs, each one holds a maximum of only two students per room so no student will need to be in close proximity to any large group of people. We’ve also asked the centers that host our computer labs to disinfect all keyboards/mice/surfaces, etc. after each use and requested that they provide hand sanitizer to our students. That being said, we definitely understand if a student would feel more comfortable taking class from their home.  

We purchase and ship books to students two weeks before their class date and we are charged for any computer lab booking if not cancelled within a week of the booking date, so we would not be able to fully refund a student who wants to cancel less than two weeks before class without incurring a financial loss to us that we would not be able to recover. With the attend from home option, students do hava a choice to stay home and still get their training. Students can also choose to postpone their training to a later date if they wish. 

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Original cancellation policy (non-COVID-19):

You can cancel or reschedule your registration without penalty or charge provided you give notice of 10 business days (M-F) or more days before the start of my class.

If you request to cancel or reschedule your registration 10 Business Days (M-F) or less days before the class start you will be charged 100% the course fee and will not be entitled to a refund. You have one (1) opportunity to use our Make-Up policy to have those funds applied to a later class date.

You cannot change your class location ten (10) Business days (M-F) or less before the class start because Certified Staffing Solutions has shipped training materials and provisioned resources. Location changes requested prior to that timeframe are subject to availability and may incur an additional charge.

Should Certified Staffing Solutions need to cancel your class due to insufficient enrollment, or postpone it due to events beyond their control, Certified Staffing Solutions will notify you as soon as possible. In such cases, you may reschedule to a future class date at no additional charge or receive a refund for any money on account relating to that registration.

Travel arrangements and costs are the sole responsibility of the student. Certified Staffing Solutions suggests obtaining refundable reservations. Certified Staffing Solutions classes are confirmed approximately 14 days before the start of the class. We cannot guarantee class commitments before that window of time. Certified Staffing Solutions will not be responsible for any cancellation costs incurred, including but not limited to, airline/mass transit tickets, hotel reservations and so on.

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Start Dates (2)
Start Date Time Teacher # Sessions Price
10:00am - 5:00pm Eastern Time Computer Lab Remote Instructor 3 $1,895
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 22 10:00am - 5:00pm Eastern Time Computer Lab Remote Instructor
Wed, Dec 23 10:00am - 5:00pm Eastern Time Computer Lab Remote Instructor
10:00am - 5:00pm Eastern Time Computer Lab Remote Instructor 3 $1,895
This course consists of multiple sessions, view schedule for sessions.
Tue, Feb 09 10:00am - 5:00pm Eastern Time Computer Lab Remote Instructor
Wed, Feb 10 10:00am - 5:00pm Eastern Time Computer Lab Remote Instructor

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Certstaffix Training

Certified Staffing Solutions specializes in providing computer training and instructors nationwide. Our instructors are professional trainers and utilize hands-on exercises to reinforce lecture. Each averages more than 5 years delivering classes to business professionals.

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